This Privacy Policy explains how 1qqq (accessible at https://1qqq.team) handles personal information belonging to players and visitors. Reading it takes about five minutes and tells you exactly what data we hold, what we do with it, and what choices you have. If anything is unclear, write to us at [email protected].
Who Runs 1qqq
1qqq is an online gaming platform serving players in Bangladesh. When this policy refers to "we", "us", or "1qqq", it means the operator of https://1qqq.team. We act as the data controller for all personal information collected through the site and the 1qqq App.
Questions about this policy or requests related to your data can be sent directly to our support team. We respond to all privacy-related enquiries within 72 hours on business days.
What Information We Collect
We collect only what we need to run a safe, functional platform. The table below groups data by when it is collected.
| When | Data Collected | Required? |
|---|---|---|
| Account registration | Full name, email address, mobile number, date of birth, password (hashed) | Yes |
| KYC verification | National ID Card (NID), Passport, or Driving Licence scan; selfie for liveness check | Before first withdrawal |
| Deposits and withdrawals | bKash/Nagad/Rocket/Upay account reference, transaction ID, amount in BDT | Yes |
| Gameplay | Game sessions, bet amounts, win/loss records, timestamps | Automatic |
| Device and browser | IP address, device type, OS version, browser, referrer URL | Automatic |
| Customer support | Chat transcripts, emails, ticket content | When you contact us |
Why We Collect It
Every piece of data we hold has a specific reason. We do not collect data "just in case". The legal bases we rely on are:
- Contract performance – to open your account, process deposits and withdrawals, and award bonuses such as the welcome bonus.
- Legal obligation – KYC documents are required to verify age (you must be 18 or older) and to satisfy anti-money-laundering obligations.
- Legitimate interest – fraud prevention, platform security, and improving game recommendations.
- Consent – sending promotional messages about offers, new games, or tournament alerts. You can withdraw consent at any time from your account settings or by emailing us.
How 1qqq Uses Your Data
Your information stays within the purposes listed above. Specific uses include:
- Processing transactions through bKash, Nagad, Rocket, and Upay; confirming deposits usually within 5 minutes and withdrawals within 23 minutes.
- Running the 1qqq VIP programme: tracking monthly turnover to assign Bronze, Silver, Gold, or Platinum tier status and calculate cashback.
- Sending transactional messages (deposit confirmed, withdrawal processed, password changed) via SMS or email.
- Detecting suspicious login attempts and flagging unusual betting patterns that may indicate account compromise.
- Improving the 1qqq App and website by analysing aggregated, anonymised usage data.
We do not use your data to make fully automated decisions that have a significant legal effect on you without a human review step.
When We Share Your Information
1qqq does not sell personal data. We share it only in these situations:
Payment processors
To complete a bKash, Nagad, Rocket, or Upay transaction, we pass the minimum required information to the relevant payment gateway. These processors operate under their own privacy policies and are contractually bound to handle your data securely.
Game providers
Providers such as JILI, KA Gaming, Playtech, Sexy Gaming, and CQ9 receive a session token and your player ID to launch games. They do not receive your name, payment details, or contact information.
Identity verification
When you submit KYC documents, our verification partner performs document authenticity checks. The partner is contractually restricted from using your documents for any other purpose.
Legal requirements
We will disclose data when required by a valid legal order, court direction, or to prevent fraud and financial crime.
Cookies and Tracking on 1qqq
We use cookies and similar technologies to keep you logged in, remember your language and game preferences, and measure site performance. Cookies fall into three groups:
- Essential cookies – required for login sessions and security tokens. You cannot disable these without breaking core functionality.
- Analytics cookies – aggregate, anonymised data on page visits and feature usage. You can opt out in your browser settings.
- Marketing cookies – track referral sources so we can credit affiliates correctly. These activate only if you arrived through a tracked link.
Your browser's cookie settings let you block or delete non-essential cookies at any time. This will not close your 1qqq account.
How Long We Keep Your Records
We hold data for as long as your account is active, plus an additional period required by our anti-money-laundering obligations. In practice:
- Account and transaction records: 5 years from the date of the transaction.
- KYC documents: 5 years from account closure.
- Support chat and email transcripts: 2 years from the conversation date.
- Device and session logs: 12 months.
After retention periods expire, data is permanently deleted or anonymised so it can no longer be linked to you.
How We Keep Your Data Safe
1qqq uses SSL encryption on all pages (HTTPS), hashes passwords using industry-standard algorithms before storing them, and limits internal access to personal data on a strict need-to-know basis. Payment transaction data is not stored on our servers after the transaction completes; it lives with the payment processor.
Despite these measures, no internet transmission is completely risk-free. If you suspect your account has been accessed without your permission, contact our 24/7 live chat immediately or email [email protected].
Your Rights as a 1qqq Player
You have the following rights over your personal data. To exercise any of them, email [email protected] with the subject line "Data Request".
- Access – request a copy of all data we hold about you.
- Correction – ask us to fix inaccurate or incomplete information.
- Deletion – request account closure and data erasure, subject to legal retention requirements.
- Restriction – ask us to pause processing while a dispute is resolved.
- Portability – receive your data in a commonly used, machine-readable format (CSV or JSON).
- Withdrawal of consent – unsubscribe from marketing communications at any time.
We will respond to all verified requests within 30 days. For identity verification, we may ask you to confirm details already in your account before we act on a data request.
Players Must Be 18 or Older
1qqq does not knowingly collect data from anyone under 18. Age verification is a mandatory step during KYC. If we discover that a minor has created an account, we close it immediately, return any uninvested deposits, and delete the associated personal data. If you believe a minor has accessed our platform, please notify us at [email protected].
When This Policy Changes
We review this Privacy Policy at least once a year and after any significant change to our data practices. When material changes occur, we will notify active players by email and display a notice on the site for 30 days. The "last updated" date at the bottom of this page always shows the most recent revision. Continued use of 1qqq after the effective date of a change means you accept the updated terms.
Earlier versions of this policy are available on request by emailing [email protected].
Get in Touch with Us
For any privacy question, data request, or complaint, reach us through these channels:
- Email: [email protected]
- Live Chat: available 24/7 at https://1qqq.team
We aim to resolve all privacy queries within 72 hours. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Last updated: November 2026