Responsible Gaming at 1qqq

What responsible gaming means at 1qqq

At 1qqq, gaming is meant to be a form of entertainment — something you do for fun, not as a way to solve financial problems or escape stress. Responsible gaming means keeping full control over how much time and money you spend, and stopping when you decide to stop, not when your balance runs out.

1qqq provides practical tools so every player in Bangladesh can set clear personal boundaries. These tools are always available inside your account — no waiting, no approval required. If you ever feel that gaming is getting in the way of daily life, relationships, or finances, the right time to use these tools is now, not later.

18+ rule: 1qqq is strictly for adults. Creating an account under the age of 18 is a violation of our Terms & Conditions and will result in permanent account closure and forfeiture of any balance.

Signs that gaming is becoming a problem

Problem gambling often starts gradually. The following behaviours are warning signs that your gaming habits may need attention:

  • Spending more money than you planned, or borrowing to fund deposits.
  • Thinking about games constantly — during work, meals, or conversations.
  • Chasing losses by increasing your bets to "win it back."
  • Lying to family or friends about how much time or money you spend.
  • Feeling anxious, irritable, or restless when you are not playing.
  • Using gaming to avoid dealing with stress, debt, or personal problems.
  • Missing work, studies, or important family events because of gaming sessions.

Recognising one or more of these patterns is not a failure — it is a sign that it is time to use the tools below or speak to someone who can help.

Quick self-assessment questions

Answer honestly. If you answer "yes" to two or more, we recommend setting account limits or taking a break.

Question Yes / No
Have you spent more than you could comfortably afford in the past month? Yes / No
Have you deposited money specifically to recover previous losses? Yes / No
Has someone close to you expressed concern about your gaming? Yes / No
Do you feel like you need to increase your bets to feel excitement? Yes / No
Have you tried to cut back but found it difficult to stop? Yes / No
Have you neglected responsibilities at home or at work because of gaming? Yes / No

Limit and control tools you can use

Every registered 1qqq player can apply the following controls at any time through the account settings or by contacting our 24/7 live chat support team. Limits take effect immediately when you reduce them; increases to limits take 48 hours to activate, giving you time to reconsider.

Tool What it does How to apply
Deposit Limit Sets a daily, weekly, or monthly cap on deposits (minimum ৳400 per transaction still applies). Account Settings → Responsible Gaming, or contact live chat.
Session Time Reminder Sends an on-screen alert after a time period you choose, reminding you how long you have been playing. Account Settings → Session Controls.
Reality Check Shows a summary of your wins, losses, and time spent at a set interval during your session. Account Settings → Session Controls.
Cool-Off Period Locks your account from deposits and gameplay for 24 hours, 7 days, or 30 days. You can still withdraw winnings during this time. Contact 24/7 live chat. Takes effect within 1 hour.
Self-Exclusion Closes your account for a minimum of 6 months or permanently. All bonuses are forfeited. See the full process below. Email [email protected] with subject "Self-Exclusion Request."
Increasing a limit: If you request a higher deposit or bet limit, 1qqq enforces a mandatory 48-hour cooling-off period before the new limit is active. You can cancel the increase during this window at no cost.

How to self-exclude your 1qqq account

Self-exclusion is the strongest tool available. Once activated, your 1qqq account is blocked from all gameplay, deposits, and bonus claims for the duration you choose.

Step-by-step process

  1. Send an email to [email protected] with the subject line "Self-Exclusion Request."
  2. Include your registered email address, full name as on your account, and the period you want: 6 months, 1 year, or permanent.
  3. Our team will confirm receipt within 2 hours and activate the exclusion within 24 hours.
  4. Any pending withdrawal at the time of exclusion will be processed normally to your bKash, Nagad, Rocket, or Upay account — your funds are not locked.
  5. You cannot reverse a self-exclusion during the chosen period. After it ends, you must contact us again in writing to reinstate access, and there is a further 7-day waiting period before reinstatement.

Important: Self-exclusion at 1qqq applies only to this platform. If you are struggling with gambling habits, we strongly encourage you to self-exclude from all platforms you use, not just 1qqq. See the support resources in the section below.

Keeping minors away from the platform

1qqq does not permit anyone under 18 to register or play. We verify age during the KYC process, which is required before your first withdrawal. If we detect or receive a report that a minor has accessed an account, we will freeze that account immediately, cancel all bonuses, and retain any deposits pending investigation.

If you share a device with younger family members, we recommend the following steps:

  • Use a strong, unique password for your 1qqq account and do not write it down where others can find it.
  • Log out of the 1qqq app or website after every session on a shared device.
  • Enable your device's screen-time or parental-control settings to restrict access to betting apps.
  • Do not leave your bKash or Nagad app open alongside 1qqq on a shared phone.

Where to get help outside 1qqq

If you feel that gaming is affecting your mental health, relationships, or finances, talking to an independent professional is the most effective next step. The following organisations offer free, confidential support:

Organisation What they offer
Gamblers Anonymous Peer-support groups and a 12-step programme for people dealing with compulsive gambling. Available internationally, including online meetings accessible from Bangladesh.
Befrienders Worldwide Emotional support helpline for anyone feeling overwhelmed or in crisis. Operates in many countries with English-language support.
GamCare Free online counselling and a self-help toolkit specifically for gambling-related concerns. Available at gamcare.org.uk.
National Mental Health Helpline (Bangladesh) Kaan Pete Roi — a Bengali and English-language mental health support line. Available via their published contact details online.

Speaking to a counsellor is not a sign of weakness. Many people find that one conversation is enough to help them reset their habits and return to a healthier relationship with gaming — or to stop entirely.

Contact 1qqq support about gaming concerns

Our 24/7 support team is trained to handle responsible gaming requests with discretion. You will not be judged or pressured. The fastest ways to reach us:

Live Chat: Available 24/7 inside your 1qqq account dashboard. Average response time is under 2 minutes.

Email: [email protected] — for self-exclusion requests and formal limit changes, please use email so there is a written record.

All responsible gaming requests are handled separately from general account queries and are treated as confidential.

When you contact us about a responsible gaming concern, please include your account email address and a brief description of what you need. We will confirm your request by return email and act on it within the timeframes listed in the tools table above.

Questions Players Often Ask

01Can I undo a deposit limit once I have set it?
You can increase or remove a deposit limit, but the change does not take effect for 48 hours after your request. During that window, the original lower limit remains active. This waiting period is mandatory — it is there to protect you from impulsive decisions made in the middle of a session.
02Will my winnings be paid out if I self-exclude?
Yes. Any approved withdrawal that is pending at the time of self-exclusion will be processed to your registered bKash, Nagad, Rocket, or Upay account. Funds already in your withdrawal queue are not affected. However, any active bonuses or bonus-funded balance will be cancelled at the point of exclusion.
03How do I know if my KYC documents are accepted before I need to withdraw?
You can submit your National ID Card, Passport, or Driving Licence at any time from Account Settings → Verification. Our team reviews documents within 6 hours. You will receive a confirmation email once your identity is verified. Completing KYC early means your first withdrawal is processed without delays.
04What if someone else is using my account without my permission?
Contact our 24/7 live chat immediately or email [email protected]. We can freeze your account within minutes to prevent further activity. Change your password and review your bKash or Nagad transaction history. We will investigate and, if unauthorised access is confirmed, take appropriate steps to protect your balance.
05Is there a way to limit how long I play each day without closing my account?
Yes — the Session Time Reminder and Reality Check features let you set daily time limits without restricting your account. You can also use the Cool-Off Period (24 hours, 7 days, or 30 days) if you want a full break. These are lighter alternatives to self-exclusion and can be reactivated by simply logging back in after the cool-off ends.

Ready to play within your own limits? Create your 1qqq account and set your deposit limits from day one — or return to the homepage to explore the platform first.