Contents
- Why KYC Comes Before Your First Withdrawal
- Which Documents Does 1qqq Accept?
- How to Submit Your KYC Documents — Step by Step
- How to Submit a 1qqq Withdrawal Request
- Withdrawal Limits and Timing at a Glance
- Payment Methods Available for Withdrawals
- When Does a Withdrawal Request Get Refused — and How to Fix It?
- Questions About Withdrawing on 1qqq
- Ready to Play and Withdraw on 1qqq?
Why KYC Comes Before Your First Withdrawal
1qqq requires you to complete identity verification — commonly called KYC (Know Your Customer) — before you can process your first cash-out. This is a one-time process. Once your documents are approved, all future withdrawals go through without repeating it.
Think of it as unlocking your account's full capability. If you skip it and try to withdraw, the system will pause your request and prompt you to verify. It is faster to do it straight away, before you even place your first bet.
KYC review at 1qqq takes up to 6 hours. Submit your documents on a morning when you are not in a rush, and your account will be fully verified well before you want to withdraw later that day.
Which Documents Does 1qqq Accept?
You need one valid government-issued document from the list below. 1qqq does not accept expired documents or photocopies — the original must be clearly visible in your upload.
- National ID Card (NID) — most common for Bangladesh players
- Passport — any valid Bangladesh or international passport
- Driving Licence — issued by BRTA, both sides required
Photo Requirements
A blurry or badly lit photo is the most common reason KYC is delayed. Follow these rules and your upload will be accepted on the first attempt.
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All four corners of the document must be visible in the frame — do not crop edges.
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Shoot in natural daylight or bright indoor light. Avoid camera flash directly on the document — it causes glare that covers text.
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Name, date of birth, and ID number must be fully readable. Zoom in after taking the photo to verify.
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For NID and Driving Licence: upload both front and back sides as two separate files.
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Accepted file formats: JPG, PNG, or PDF. Maximum size per file: 5 MB.
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Your document details must match the name and date of birth registered on your 1qqq account.
Your Privacy
1qqq stores your documents using encrypted servers. Your ID is used only to verify your identity and comply with anti-money-laundering requirements. It is never shared with third-party advertisers.
How to Submit Your KYC Documents — Step by Step
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1
Log in to your account
Open 1qqq on your phone browser or the app. Tap your profile icon in the top-right corner to reach the Account section.
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2
Open the Verification tab
Find "Identity Verification" or "KYC" inside your account menu. The status will show as Unverified until you upload documents.
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3
Choose your document type
Select NID, Passport, or Driving Licence from the dropdown. This tells the system which fields to check on your upload.
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4
Upload your photos
Tap the upload button and choose the photo(s) from your phone gallery. For NID and Driving Licence, upload front and back as separate files.
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5
Wait for review — up to 6 hours
Once submitted, the 1qqq team reviews your documents within 6 hours. You will receive a notification when your account is approved.
How to Submit a 1qqq Withdrawal Request
After KYC is approved, the process is quick. Most 1qqq withdrawal requests land in your bKash or Nagad wallet within 23 minutes. Here is exactly what to do.
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1
Log in and open the Cashier
Go to your account dashboard and tap "Cashier" or "Withdraw". Make sure you are using your registered mobile number to log in.
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2
Select your payment method
Choose bKash, Nagad, Rocket, or Upay. The mobile number linked to your wallet must match the number on your 1qqq account.
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3
Enter the amount
Type the amount you want to withdraw. Minimum is ৳800. Maximum per day is ৳90,000. Your available balance is shown above the input field.
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4
Confirm your request
Review the details — amount, method, and destination number — then tap "Confirm Withdrawal". You will get an on-screen confirmation code.
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5
Receive your money
1qqq processes the transfer within 23 minutes. You will get an SMS from your mobile wallet confirming the incoming payment.
Withdrawal Limits and Timing at a Glance
All amounts are in Bangladeshi Taka (৳ BDT). These limits apply to your standard Bronze account. Higher VIP tiers unlock larger daily limits.
| Parameter | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | ৳800 | Per single request |
| Maximum daily withdrawal (Bronze) | ৳90,000 | Resets every 24 hours |
| Maximum daily withdrawal (Silver) | ৳1,60,000 | Requires ৳45,000 monthly turnover |
| Maximum daily withdrawal (Gold) | ৳3,00,000 | Requires ৳1,60,000 monthly turnover |
| Maximum daily withdrawal (Platinum) | ৳5,50,000 | Requires ৳6,00,000 monthly turnover |
| Standard processing time | 23 minutes | After request is confirmed |
| First-time withdrawal | Up to 6 hours | Includes final KYC check |
| Bonus wagering requirement | 22× | Must be met before withdrawing bonus funds |
First-Time Withdrawals Take Longer
Your very first cash-out includes a final security check even after KYC approval. This can take up to 6 hours. After that initial review, all subsequent withdrawals process at the standard 23-minute speed.
Bonus Funds and Wagering
If you claimed the welcome bonus, your bonus funds carry a 22× wagering requirement. For example: if you deposited ৳1,000 and received a ৳2,300 bonus, you need to wager a total of ৳50,600 before those bonus funds become withdrawable. Your own deposited money is not locked — only the bonus portion.
Payment Methods Available for Withdrawals
All four methods below support both deposits and withdrawals. Use the same wallet number you registered with — mismatched numbers are the most common cause of a failed transfer.
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bKash
Deposit: ৳5 min
Withdrawal: 23 min -
Nagad
Deposit: ৳5 min
Withdrawal: 23 min -
Rocket
Deposit: ৳5 min
Withdrawal: 23 min -
Upay
Deposit: ৳5 min
Withdrawal: 23 min
1qqq does not charge a withdrawal fee. Any charges applied by your mobile wallet provider are outside 1qqq's control.
When Does a Withdrawal Request Get Refused — and How to Fix It?
Rejections are rare, but they do happen. Here are the most common causes and what you should do about each one.
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KYC not completed Your documents have not been uploaded or are still under review. Submit your NID, Passport, or Driving Licence and wait for approval before requesting a withdrawal.
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Wagering requirement not met You have an active bonus with a 22× wagering requirement that has not been completed. Check your bonus status in the account dashboard.
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Wallet number mismatch The bKash or Nagad number you entered does not match the one registered on your account. Contact support to update your payment details.
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Amount below minimum Requests under ৳800 are automatically blocked. Split your balance into larger amounts or accumulate more before withdrawing.
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Daily limit already reached You have hit your ৳90,000 daily cap (Bronze). The limit resets every 24 hours. VIP tiers carry higher daily limits.
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Suspicious activity flag Unusual betting patterns may trigger a manual security review. This is rare. Live Chat support can tell you if your account is under review and what documents to provide.
If none of the above applies and your withdrawal is still not arriving, contact 1qqq's 24/7 Live Chat with your transaction reference number. The team will trace the payment and resolve it.